Contactless payment lands at tpg
In the coming months we modernise our ticket machines to offer the possibility to purchase your tickets using the contactless technology. New on board ticket machines will replace the existing ones and a new prepaid card will replace the cart@bonus.
- Contactless payment at the ticket machines in the stations, from mid-November;
- Installation of new on board ticket machines that use contactless payment exclusively, from the end of November to the end of January 2019;
- tpgPay: the new contactless card to buy your tickets, available from 1 January 2019;
- End of validity of cart@bonus 31 January 2019;
- Removal of current on board ticket machines by end of June 2019.
Why did tpg decide to make this change?
The age of the on board ticket machines, that have been used for more than fifteen years, as well as the obsolescence of the cart@bonus determined us to modernise the machines. With these new machines, tpg brings an innovative solution, in line with the evolution of our company regarding electronic banking.
What is the tpgPay card?
tpgPay is an electronic wallet. It is a means of payment and not a ticket. This card will replace the cart@bonus.
- Card rechargeable in CHF/€, as it best suits your needs (cards in CHF/€ differ);
- 5 years lifetime from the activation date;
- cart@bonus balance can be transferred to tpgPay in an agency;
- This new support is offered to tpg customers at no additional cost.
What are the payment methods available at the fix ticket machines?
>Occasional tpg customers can still buy a ticket with cash, debit or credit cards, Twint and ApplePay apps. From now on, they can also use a tpgPay card or their contactless payment card.
- Accept Swiss francs and EUR (no banknotes);
- Accept 11 types of credit or debit cards contactless or not:
- Cart@bonus >> until 31 January 2019
- tpgPay, starting 1 January 2019
- Maestro (national)
- Maestro (international)
- Visa Electron
- American Express
- My One
What will happen with the cart@bonus
cart@bonus will no longer be sold from 31 December 2018; however, they will be valid until 31 January 2019.
Your credit can be transferred to the tpgPay card as of 1 January but before the expiry date of your card, in an agency.
Can I continue to buy my ticket on board?
Yes. We will install 310 new on board ticket machines between the end of November and the end of January, that is 50 additional machines. However, these new ticket machines no longer allow you to pay with cash. Cash purchases will still be possible a few months before the withdrawal of the former on board ticket machines, which will take place by the end of June 2019.
Some vehicles are temporarily not equipped with on board ticket machines, especially on cross-border lines. Until a new machine is installed, you can buy your ticket by SMS or ask the driver to let you buy your ticket at the next stop equipped with a machine.
Available from 1 January 2019, in tpg agencies and at our authorised resellers. It replaces the cart@bonus.
The card is rechargeable in Swiss francs and EUR for amounts of CHF or EUR 20/50/100.