Access to mobility for all

When approaching stops, drivers can trigger a voice announcement stating the route number and destination of their vehicles to inform visually impaired passengers. A white cane or guide dog, prominently displayed and at the head of the stop, will help get their attention..

Voice announcements inside the vehicles indicate line connections to the main interchange hubs of the tpg network.

All stops on the tpg network (bus, tram and trolleybus) are on request. 
Wave to the driver as the vehicle approaches to stop. 

On board, you also have to press the button, so that the vehicle stops at the stop where you want to get off.

tpg digital passenger information kiosks are equipped with an audio device for people with visual impairments. They emit voice information through the action of a special remote control. By pressing the single button on this device, passengers can hear all the information displayed on the terminals' screens (upcoming departures, disruptions, etc.) within a radius of 5 to 10 metres.

Voice-activated remote controls can be obtained from the Association for the Welfare of the Blind and Visually Impaired (ABA).

Waiting at the stop

Wait for the vehicle at the head of the stop by finding your way around by the orange dot on the curb. This is where the front of the bus or tram will be positioned. 
Several stops have a waiting area, marked with a tactile and visual field of wakefulness indicating the head of the stop.

Boarding

Enter the vehicle through the first or second door, so that you can use the blue or yellow buttons, with the sign "wheelchair" or "stroller". They allow the doors to be opened and closed manually by the drivers.

For people with visual impairments

If you are visually impaired, use the first door, which is located near the driver's cab. It takes you directly to the easiest seats to get to.


For wheelchair users 

If you use a wheelchair, use the second door as it is equipped with an access ramp. Enlist the help of the driver to unfold and position the ramp. 
It is also this door that gives access to the wheelchair area.

Careful! Not all stops on the tpg network are yet equipped to be accessible to wheelchairs in complete autonomy. Pending possible transformations of the platforms by the municipalities responsible for the development of the stops, tpg has set up a special shuttle service for wheelchair users, from 1 January 2024.

If the stops you need to get on or off are not accessible, you can use the tpg shuttle service that will pick you up in order to take you to another accessible tpg stop. 

Reservations can be made by phone: 

Contact Center Handicap
0800 007 102, toll-free from Switzerland  
00 41 800 007 102, from abroad (paid call)
Every day from 5:00 a.m. to 0:00 a.m.

The service will give you all the modalities of care.

The cost of transport is at the unireso rate, zone 10. Subscriptions including Tout Genève, zone 10 and single tickets or day passes Tout Genève, zone 10 are valid. There is no extra charge. 

You can consult the map of all public transport stops and platforms in Switzerland to check their accessibility, by clicking on the button below:

Interactive map of LHAND data

Pour les personnes souffrant de déficience visuelle : des annonces vocales à l’intérieur des véhicules signalent toujours le prochain arrêt et renseignent sur les connexions avec d'autres lignes aux principaux pôles d’échange du réseau tpg.

En position assise comme debout, tenez-vous fermement  aux barres ou aux poignées de maintien pour assurer votre sécurité. Les aléas du trafic peuvent obliger le conducteur ou la conductrice à effectuer un freinage d'urgence. 

Pour les personnes en fauteuil roulant : veillez à toujours bien freiner votre fauteuil. 

Lorsque vous êtes à bord du bus, du tram ou du trolleybus, il faut également appuyer sur le bouton si vous souhaitez descendre au prochain arrêt. 

Si vous avez besoin de temps pour descendre du véhicule ou d'assistance, pensez à appuyer sur le bouton bleu ou jaune, avec le signe « fauteuil roulant » ou « poussette », qui permet d’activer une ouverture et une fermeture manuelle des portes par le personnel de conduite.

Pour les personnes en fauteuil roulant : n'hésitez pas à solliciter une personne accompagnante, un voyageur ou une voyageuse pour demander au personnel de conduite de déployer la rampe afin de vous permettre de descendre du véhicule. 

Persons holding an escort card (legitimation card for travelers with disabilities) are authorized to take with them an accompanying person, a guide dog for the blind, or both at the same time. In this case, either the person with a disability or the accompanying person must be in possession of a valid paid transport ticket. 

This legitimation card is available on the SwissPass. 
It must be ordered from SBB, online or by post.

Accompanying card information

^{The “legitimation card for the blind and visually impaired” no longer exists, as of January 1, 2024.} Other price advantages giving access to reduced prices exist to help you acquire your ticket (see below).

Persons receiving an AI pension equal to or greater than 70% can buy their tickets and subscriptions at a reduced price, upon presentation of an AI pension certificate validated by the competent disability insurance office (AI).

The discounted subscription for people benefiting from AI must be purchased at a tpg sales agency, upon presentation of the certificate. 
The certificate must be presented in the event of an inspection to justify the right to the reduced price when buying a single ticket. 
The certificate must be renewed every year.

Download the certification request form

Price advantages exist to help you buy your ticket, depending on your personal situation.

• Reduced prices: for Seniors or people benefiting from AI (above) 

Information on rates

• Promotional actions proposed by the municipalities of Geneva

Discover the offers of municipalities