Public transport study in the Greater Geneva area

Terms & Conditions

1. Purpose of the study

The objective of the study is to understand mobility behaviour in the Greater Geneva area to enable public transport planning.

2. Partners of the study

This study is a multi-partner project involving the following parties:

  • The Office Cantonal des Transports (OCT) of the Canton of Geneva;
  • The General Directorate of Mobility and Roads (DGMR) of the Canton of Vaud;
  • The Nyon region (VD);
  • Annemasse - les Voirons Agglomération; 
  • The transports public genevois (tpg)
  • The Groupement Local de Coopération Transfrontalière (G.L.C.T) des Transports Publics Transfrontaliers; 
  • Noctambus Association;
  • The Compagnie du chemin de fer Nyon-St-Cergue-Morez SA (NStCM);
  • The Transports publics de la Région Nyonnaise SA (TPN);
  • TP2A; 
  •  Lémanis SA.

3. Duration of the study

The study is conducted in two phases. The first phase consists of a questionnaire (between 5 September 2022 and 14 October 2022). The second phase consists of a smartphone study (between October 2022 and November 2022).

4. Participation criteria

First phase (questionnaire)

Anyone who is at least 16 years old and accepts these terms and conditions can take part in the first phase of the study.

Second phase (smartphone study)

In order to participate in the 2nd phase of the study, you must meet the following criteria:

  • Participated in the 1st phase of the study (questionnaire) before 29 September 2022 and accepted to be contacted for the 2nd phase of this study;
  • Regularly use public transport in the Greater Geneva area (at least two days a week on average);
  • Use a smartphone compatible with the mobile application (Android version 6.0 or higher / iOS version 13.4 or higher);
  • Accept the terms and conditions and the privacy policy detailed in this document.

Invitations to participate in the 2nd phase of the study will be sent randomly to participants meeting the above criteria.

5. Compensation

Participation in the first phase of the study (questionnaire) is not compensated. However, you can enter a raffle to win a voucher of 500 CHF / EUR valid for purchases at one of the participating transport companies (tpg, tac, TPN-NStCM) by completing the questionnaire.

Participation in the 2nd phase of the study (smartphone application) is renumerated with CHF/EUR 25.- The modalities of the renumeration will be specified in the invitation to the 2nd phase of the study.

6. Data protection

Your data privacy is of the utmost importance to us. Please read the data privacy policy which details all aspects thereof attentively. 

7. Right of withdrawal

You can withdraw from the study at any time and without justification. Just let us know at enquete_odtp@tpg.ch Your personal data will be deleted upon withdrawal.

8. Contact

Should you have any questions with regards to the study, please contact us at enquete_odtp@tpg.ch

 

Data Privacy Policy

This document principally relates to the second phase of the study (smartphone study).

1. Implementation and Adherence to this Data Privacy Policy

We, the Transports Publics Genevois (TPG), provide you with a smartphone application (hereafter, “the app”) within the scope of the second phase of the study titled Enquête Origine Destination Transports Publics (hereafter, “Enquête OD TP” or “the study”). TPG conducts the study together with several transport authorities and transport providers of Greater Geneva (see 3 Partners of the Study). The goal of the study is to understand mobility behaviour in Greater Geneva to enable public transport planning. The app allows us to record and analyse the mobility behaviours of its users. Your data privacy is of the utmost importance to us. Therefore, this document provides information related to your data privacy rights.

Please read the data privacy policy carefully before agreeing to participate in the study and before starting to use the app. By agreeing to participate in the study and by activating the app, you consent to the collection, processing, and use of your data in accordance with this data privacy policy.

2. Goal of the Study and Purpose of Data Collection

The goal of the study is to understand mobility behaviour in Greater Geneva to enable public transport planning and to improve public transport services. Traditional methods of data collection, such as travel diaries and questionnaires, are limited in incorporating the increasingly dynamic and diversified reality of mobility behaviour in an accurate manner. Therefore, we use a smartphone app in the second phase of the study to to gain a better understanding of the mobility behaviour of public transport users in Greater Geneva.

3. Partners of the Study

TPG conducts the study together with several transport authorities and transport providers of Greater Geneva (hereafter, “the partners”):

  • The Office Cantonal des Transports (OCT) of the Canton of Geneva;
  • The General Directorate of Mobility and Roads (DGMR) of the Canton of Vaud;
  • The Nyon region (VD);
  • Annemasse - les Voirons Agglomération; 
  • The transports public genevois (tpg)
  • The Groupement Local de Coopération Transfrontalière (G.L.C.T) des Transports Publics Transfrontaliers; 
  • Noctambus Association;
  • The Compagnie du chemin de fer Nyon-St-Cergue-Morez SA (NStCM);
  • The Transports publics de la Région Nyonnaise SA (TPN);
  • TP2A; 
  •  Lémanis SA.

4. Data Collection Methods

We collect data in two phases. In the first phase of this study, we collect data via an online questionnaire. In the second phase of this study, we collect data via a smartphone app. The goal of this document is to describe data privacy policy with regards to the second phase of this study.

In the second phase of this study, data on the mobility behaviour of public transport users will be collected using a smartphone app that is supplied by the company Motiontag. The collected data will be used to automatically identify trips with the different transport modes.

5 Scope of Collected Data

The following data is collected via the app:

  • Data to create and activate a user account:
    • E-mail address and password
    • Pseudonyms UUID (alphanumeric identifier)
    • Time of creation / activation of the user account
  • Data for automatic means of transport recognition and route detection:
    • Time of localization
    • Geo-coordinates and accuracy (determined by GPS chip)
    • Acceleration values (determined via sensors in the smartphone)
    • Gyro sensor/gyroscope values (determined via sensors in the smartphone)
    • Barometer/air pressure data (determined via sensors in the smartphone)
    • Magnetometer (determined via sensors in the smartphone)
  • Data for customer service purposes and maintenance:
    • Device ID (alphanumeric identifier assigned by AN).
    • Manufacturer and model of the mobile device
    • Version of the operating system installed on the mobile device
    • Version of the app
    • Type of data connection (WLAN / mobile data / none)
    • Status of the battery optimization for the app that is effective on the mobile device
    • Configuration of the energy saving mode of the mobile device
    • Battery charge status of the mobile device
    • Charging status of the mobile device
    • Error messages
    • Crash reports

6. Data Processing

All collected data will be pseudonymized, aggregated and statistically analysed. Of special interest to public transport planning (and hence to data processing) are the aggregated trips conducted with public transport in terms of their start stops and destination stops. This information later allows the optimization of the current public transport network.

7. Data Storage

The app locally stores collected data on mobility behaviour and the participant number. The data is stored on secure servers with the company providing the app (Motiontag) as well as on secure servers within TPG.
For data visualization and analysis, pseudonymized data will be shared with the company Mobil’Homme and the company providing the visualization platform (Wever).

Mobil’Homme
Avenue de Sévelin, 28
1004 Lausanne
Suisse

Wever SAS
37 / 41 Boulevard Dubouchage
06000 Nice
France

Motiontag GmbH
Rudolf-Breitscheid-Str. 162
4482 Potsdam
Deutschland
 

8. Data Distribution to Third Parties and Data Dissemination

The collected data will only be shared with the partners of this study (see 3 Partners of the Study) ), the company Mobil’Homme for data analysis, and the company providing the visualization platform (Wever) in pseudonymized manner.

Results will be disseminated only in aggregate manner, which eliminates the possibility of identifying individuals.

9. Data Deletion

At any time, you are reserved the  right to block and to delete all of your data. To exercise this right, send an e-mail with the subject “Please delete data” to enquete_odtp@tpg.ch from the e-mail address with which you registered for the study. Your data will be removed from the live system and will not enter any further analyses.

Deletion of your data is irrevocable and takes place on all storage locations.

All data saved in the app are deleted upon deletion of the app.

10. Data Subject Rights

10.1 Right to Information

You may request information on which data are processed pursuant to Article 8 of the Data Privacy Act (DSG; SR 235.1). 

10.2 Right to Revoke

You may revoke your consent for the use of your data at any time, independently of the above clauses.
The lawfulness of the processing of your data up until the point at which you revoke consent for the processing or use of your data remains unaffected.

10.3 Right to Amend, Delete, Block, and Restrict

In addition, you are reserved the right to amend, block or delete your data collected and stored as part of the study (Article 8 of the Data Privacy Act, DSG; SR 235.1). We explicitly state that legal requirements may exist requiring us to continue storing your data. In this case, the data can only be blocked.

10.4 Contact for Exercising Data Subject Rights

The responsible party for the processing of your data is TPG (questionnaire, smartphone app) and Wever (questionnaire).

11. Contact

For any questions or to exercise your rights mentioned above, please contact us using the following email address: enquete_odtp@tpg.ch.

You can further contact TPG’s data protection officer using the following email address: dpo@tpg.ch

Finally, you have the right to lodge an appeal with a data protection authority at any time.

FAQ