Travel in good standing
Paying your ticket allows tpg to continue to offer quality services throughout the area. It also means saving costs and time!
Are you one of the 97% of travelers who pay for their ticket?
Having a valid transport ticket is mandatory to travel on our network and we offer several solutions to facilitate the purchase of your ticket, day pass or even travel pass.
Where and how can you buy your ticket or travel pass?
From home, on the network or simply with your phone, you have several ways at your disposal to buy your ticket, day pass or travel pass.
Forgot your travel pass?
If you are a pass holder but do not have your SwissPass travel pass or card with you at the time of the check, a report will be issued to you. You will then have 10 days to present your travel pass, for the sum of CHF 5.00, at one of our agencies or at our reports department. Without presenting a travel pass, a fee will be charged which you can pay online.
Surcharges in case of travel without a valid ticket or travel pass
Passengers without a valid ticket during checks will have to pay a supplement in addition to the transport ticket, in accordance with national tariff provisions (T600).
Amount of surcharges for travelers without a valid ticket
| Determinant age | Scale applicable for the 1st offense | Scale applicable from the 2nd offense | Scale applicable from the 3rd offense | |
|---|---|---|---|---|
| Immediate payment to the controller | Deferred payment (increased surcharge) | Single surcharge | Single surcharge | |
| from 18 years old | CHF 100.00 | CHF 140.00 | CHF 180.00 | CHF 210.00 |
| Under 18 | CHF 100.00* | CHF 100.00* | CHF 180.00* | CHF 210.00* |
* Up to 16 years of age: payment only by invoice sent to the legal representative.
The above amounts include travel package and handling tax.
Amount of surcharges for semi-fraudulent travelers* without a valid ticket
* Travelers in possession of a transport ticket that does not correspond to the trip made are considered semi-fraudsters
| Determinant age | Scale applicable for the 1st offense | Scale applicable from the 2nd offense | Scale applicable from the 3rd offense | |
|---|---|---|---|---|
| Immediate payment to the controller | Deferred payment (increased surcharge) | Single surcharge | Single surcharge | |
| from 18 years old | CHF 75.00 | CHF 115.00 | CHF 155.00 | CHF 185.00 |
| Under 18 | CHF 75.00* | CHF 75.00* | CHF 155.00* | CHF 185.00* |
* Up to 16 years of age: payment only by invoice sent to the legal representative.
The above amounts include travel package and handling tax.
Other surcharges
| Abuse according to definition of the regulation on the national harmonization of surcharges (T600) | CHF 100.00 |
|---|---|
| Forgery of a transport ticket | CHF 200.00 |
| Participation in a violation of tpg regulatory provisions | Same penalty as the main offender |
Administrative costs
| Reminder fees | CHF 15.00 | As a reminder |
|---|---|---|
| Regularization of a forgotten subscription according to the regulation on the national harmonization of surcharges (T600) | CHF 5.00 CHF 30.00 | If presented within 10 days If presented after 10 days |
| Prosecution, filing of a complaint and recovery procedure according to the DRT-tpg implementing regulations | min. CHF 25.00 max CHF 1000.00 | for each process |
| Default interest (art. 67 of the TPG regulatory provisions) | 5% | per year, upon notification of the formal notice |
| Copies of documents | CHF 2.00 CHF 0.10 | per document up to 10 pages from the |
| Handling fees | CHF 40.00 CHF 30.00 | by invoice issued for the regularization of e-tickets |
Contact
However, our reports department remains at your disposal for any questions regarding your report:
- by phone, on 022 308 31 76 (Monday to Friday from 08:30 a.m. to 12:00 p.m.)
- through this contact form
Please specify the report number in all your correspondence.
In case of regularization of a forgotten travel pas, please go to one of our three agencies (Cornavin, Rive, Lancy-Pont-Rouge), equipped with your original travel pass, as well as your report.
In the event of regularization of a surcharge, you can also connect (at least 3 days after the observation) to the address www.constats.tpg.ch to make your payment.
Annual closings
Please note that our offices are closed on the following dates in 2024:
- January1st
- March 29
- April1st
- May 9
- May 20
- 01 August
- September 5
- 25 December
- 31 December
Thank you for your understanding.
Note that, in application of national tariff provisions (T600), public carriers in Switzerland share data on free riders on a national register. Recidivism is therefore calculated at the national level. Thus, a person who has been checked without a valid ticket in Bern and who is again checked without a valid transport ticket in Geneva will be considered to be a repeat offender by tpg, even if they had never been fined in Geneva before.
Any traveler may submit a written request at any time, indicating his/her name, his/her
address and date of birth to find out if data exist about him/her. The applicant must attach a copy of his/her passport or identity card to the request. The request for information can be sent directly to CarPostal at the following address:
CarPostal SA
“SynServ”
Pfingstweidstrasse 60b
8080 Zurich
synserv@postauto.ch